Terms & Conditions

Multi household – at least 4 dogs or cats

Minimum 1 breeding bitch / queen or 2 entire males – own registered KC affix or KC/IKC assured breeder documentation must be provided electronically

Active Exhibitor – Dog or Cat must be registered with a governing body and exhibited within the last 12 months

AND …

Royal Canin Responsible Breeder Charter must be adhered to in order to qualify for the puppy and kitten recommendation scheme

AND …

Local council regulations and licence requirements must be adhered to

Local council regulations and boarding kennel or cattery licence requirements must be adhered to

Minimum of 10 animals under your care

Minimum of 50 successful rehomings across a calendar year

PLUS

Local council regulations and licence requirements must be adhered to
Dog and Cat recommendation process must be discussed with the new pet owners prior to rehoming
Royal Canin Responsible Rescue Charter must be adhered to

Minimum of 1 professional active working dog (Trained for Full Time Security/Search & Rescue)

Minimum of 1 active assistance dog recognised by a Royal Canin PRO Club Partner

Minimum of 1 current competing dog within a professionally recognised sporting arena

A dog that had been previously trained and certificated by a Royal Canin PRO Club Partner

PLUS

Partners with their own breeding programmes must not breed from a brood bitch if the litter would be born before the brood bitch is 12 months old, or after 8 years old
The five freedoms for animals must be adhered to

Royal Canin reserves the right to amend, decline, suspend or terminate membership at any time and without prior notice.

Breeders and exhibitors – Affix/Prefix Certificate or Accredited Breeder Licence copy must be provided electronically within 14 working days
Boarding kennels and catteries – Boarding Kennel/Cattery Licence copy must be provided electronically within 14 working days
Rescue centres and shelter – Rescue Centre/Shelter Licence copy must be provided electronically within 14 working days
Professional partners – Either current professional licence copy, Transfer of Ownership certification copy, Rehoming Disclaimer certification copy or Competition workbook copy (Subject to the application) must be provided electronically within 14 days of membership start date
Area Business Managers/National Account Manager to validate enrolment criteria within 3 months of membership start date to ensure compliance with the Responsible Breeder and Rescue Charters, and Five Freedoms of Animals

Breeders and exhibitors/boarding kennels and catteries – A 4kg minimum order quantity for Cat and 7.5kg minimum order quantity for Dog from the PRO Club Range to be purchased on sign up and 4 bags of PRO Club product to be purchased in a calendar year to maintain membership
Rescue centres and shelters – Product order must be made at a minimum of every 6 months to maintain membership
Professional partners – An order must be placed to activate your account and a product order must be made at a minimum of every 6 months to maintain membership
Membership number and purchases are for private use only and product must not be re-sold or given to any third party
Address and contact details must be kept up to date
Full PRO Club range and product information can be found by visiting the Pro Shop or contacting your Area Business Manager

How you can earn and redeem points. PRODUCT Earn 1 point for each kilogram of product you purchase from us. PRODUCT RECOMMENDATION Earn 20 points for each new owner who successfully registers and a further 30 points when they redeem their money off voucher. ROYAL START Earn 20 points when you sign up to this unique breeder service and a further 30 points for each new litter you register. RECOMMEND A FRIEND Earn 50 points when your friend successfully signs up to the Royal Canin PRO Club and places their first order. HOW CAN YOU REDEEM POINTS? In order to redeem points, you must have enough points for the total value of the product that you choose to redeem your points against, as it’s not possible to purchase a product using a combination of points and money. Royal Canin accept no responsibility for any occurrence arising from the use or misuse of any merchandise item. Clothing items redeemed using the PRO Club Points Scheme that are faulty have a 90 days return guarantee. Items found to have been misused or deliberately damaged will not be replaced. Royal Canin merchandise and clothing items are subject to change without notice.

OWNERSHIP & VALIDITY OF LOYALTY POINTS

No Cash Equivalent Value Loyalty points earned through the Royal Canin PRO Club loyalty program hold no cash equivalent value and cannot be exchanged for cash or any form of monetary compensation. These points remain the exclusive property of Royal Canin.
Expiry of Loyalty Points All individual loyalty points earned will have a rolling expiry date of 24 months. Points will expire and be automatically removed from an account if not used or redeemed within 24 months from the date they were earned, without prior notice. Royal Canin is not responsible for expired points.
Account Closure and Forfeiture of Points Royal Canin reserves the right to close any account that does not comply with the agreed terms and conditions of its PRO Club. In such an event, all accrued loyalty points within the account will be forfeited and no compensation will be provided.
Modification and Termination of the Program Royal Canin reserves the right to modify or terminate the loyalty program at any time, including changes to the points system, expiry periods, or any other conditions, with or without notice.

By participating in the loyalty program, you acknowledge and agree to these terms and conditions.

In line with Global Data Protection Regulation and our privacy policy Royal Canin reserves the right to use testimonials and photographs in marketing activity. Royal Canin reserves the right to change its terms and conditions at its discretion and without prior notice.

ROYAL CANIN RESPONSIBLE BREEDER CHARTER

Background: At ROYAL CANIN® the cat and dog are at the heart of what we do. We never compromise on animal welfare, and we expect the same as a minimum from all our partners. In addition to the ROYAL CANIN® Pro Club terms and conditions, the Breeder Charter outlines our expectations of breeders participating in the ROYAL CANIN® Pro Club to help ensure all the breeders that work with us breed and sell kittens responsibly.

Scope: The scope of this charter is to outline the guidelines for our decisions around the support and resources we offer our PRO Club partners, and where and when we engage with our PRO Club customers.

Out of scope: Our food sales to these customers. We believe that every cat and dog deserves the best nutrition.

Recommendation criteria

Before we ask a PRO Club customer to recommend our products to their new kitten owners, they must meet all of the following criteria:

Your animal’s Five Welfare Needs must be followed in all aspects of husbandry and breeding practices –
1. Freedom from Hunger and Thirst – by ready access to fresh water and a diet to maintain full health and vigour.
2. Freedom from Discomfort – by providing an appropriate environment including shelter and a comfortable resting area.

Freedom from Pain, Injury or Disease – by prevention or rapid diagnosis and treatment by a veterinary surgeon to ensure health and welfare

Freedom to Express Normal Behaviour – by providing sufficient space, proper facilities, enrichment and company of the animal’s own kind.
Freedom from Fear and Distress – by ensuring conditions and treatment which avoid mental suffering.

Litters must be reared on appropriate ROYAL CANIN® products.

Your responsibility

If you meet the criteria where you need to be licensed under the laws and regulations in the country where you reside and carry out cat breeding/selling activities, you must:

Hold a valid licence for this activity from your licensing authority.

At all times, fully adhere to the requirements of this licence.

Send a copy of your licence and subsequent renewals to ROYAL CANIN® with your application to join.

You are not the subject of any investigations by any local authority, trading standards or other regulatory body

Your responsibility to the Queen

The queen has not had more than three litters in any two-year period and has been given sufficient time to recover body weight and condition between litters.

Is not mated if aged less than 12 months or after 8 years old.

Is not mated if she has had two litters delivered by caesarean section.

Does not give birth to more than six litters of kittens in total.

Your responsibility to the kittens and new owners

You have bred and own the litter.

You are satisfied to the best of your knowledge and veterinary advice in your possession that all kittens sold:

Are in good health and have not knowingly been exposed to any infectious or contagious disease.

Show no sign of infestation by fleas, lice, mites, or ringworm. Are at least 8 weeks of age and have been socialised and handled regularly since birth.

You will tell the kitten buyer (before collection) about any illness or injury the kitten has suffered from including any symptoms of an illness or injury.

Vaccinations: Conventional (i.e. not homeopathic) vaccinations will be used and administered by a veterinary surgeon. All kittens sold at the age of 12 weeks or older will have been given at least their 1st vaccination and thereafter appropriately vaccinated in accordance with a veterinary surgeon’s advice. Where appropriate a vaccination certificate must be given to each kitten buyer and this must be signed by a veterinary surgeon and show the date(s) the vaccination(s) was given.

Worming: All kittens must be wormed with a veterinary approved wormer at least twice before sale. Each kitten buyer will be provided with written confirmation, signed by you, showing the dates of worming and the brand of wormer used.

Microchipping: All keepers must ensure their kitten is microchipped before they reach the age of 20 weeks and their contact details stored and kept up to date in a pet microchipping database.

Any defects or any other matters which a breeder of reasonable experience might consider to be relevant to a kitten buyer’s decision to purchase the kitten in accordance with good industry practice will be pointed out to the kitten buyer.

Out of scope: Our food sales to these customers. We believe that every cat and dog deserves the best nutrition.

Recommendation criteria

Before we ask a PRO Club customer to recommend our products to their new puppy owners, they must meet all of the following criteria:

Your animal’s Five Welfare Needs must be followed in all aspects of husbandry and breeding practices –
1. Freedom from Hunger and Thirst – by ready access to fresh water and a diet to maintain full health and vigour.
2. Freedom from Discomfort – by providing an appropriate environment including shelter and a comfortable resting area.

Freedom from Pain, Injury or Disease – by prevention or rapid diagnosis and treatment by a veterinary surgeon to ensure health and wellbeing.

Freedom to Express Normal Behaviour – by providing sufficient space, proper facilities, enrichment and company of the animal’s own kind.
Freedom from Fear and Distress – by ensuring conditions and treatment which avoid mental suffering.

Litters must be reared on appropriate ROYAL CANIN® products.

Your responsibility

If you meet the criteria where you need to be a licensed breeder under the laws and regulations in the country where you reside and carry out the activities of your dog breeding business, you must:

Hold a valid licence for breeding dogs from your licensing authority. At all times, fully adhere to all of the requirements of this licence.

Send a copy of your licence and subsequent renewals to ROYAL CANIN® with your application to join.

If you previously didn’t require a breeder licence, but your circumstances have changed and you now meet the criteria, it is your responsibility to inform ROYAL CANIN® and send a copy of your licence as soon as possible.

You have never been convicted of an offence or disqualified from having a dog breeding licence.

You are not the subject of any investigations by any local authority, trading standards or other regulatory body.

Your responsibility to the bitch

You must ensure the bitch:

Is not mated if aged less than 12 months or after 8 years old.

Is not mated if she has had two litters delivered by caesarean section.

Does not give birth to more than one litter of puppies in a 12-month period.

Does not give birth to more than six litters of puppies in total.

Your responsibility to the puppies and new owners

You have bred and own the litter.

You are satisfied to the best of your knowledge and veterinary advice in your possession that all puppies sold: Are in good health and have not knowingly been exposed to the risk of Distemper, Canine Parvovirus or any other contagious disease prior to sale.

Show no sign of infestation by fleas, lice, mites or ringworm. Are at least 8 weeks of age and less than 12 months old. Have been socialised and handled regularly since birth. Have been microchipped and registered with the microchip provider.

You will tell the puppy buyer (at, or before, collection) about any illness or injury the puppy has suffered from including any symptoms of an illness or injury.

If genetic testing relevant to the puppy’s health has been carried out, you will tell the puppy buyer about these at, or before collection. If the test results mean the puppy may be likely to suffer from a genetic/congenital condition, you will make this clear to the puppy buyer.

Vaccinations: Conventional (i.e. not homeopathic) vaccinations will be used and administered by a veterinary surgeon. All puppies sold at the age of 12 weeks or older will have been given at least their 1st vaccination and thereafter appropriately vaccinated in accordance with a veterinary surgeon’s advice. Where appropriate a vaccination certificate must be given to each puppy buyer and this must be signed by a veterinary surgeon and show the date(s) the vaccination(s) was given.

Worming: All puppies must be wormed with a veterinary approved wormer at least twice before sale. Each puppy buyer will be provided with written confirmation, signed by you, showing the dates of worming and the brand of wormer.

Microchipping Have been microchipped and registered with the microchip provider.

Any defects or any other matters which a breeder of reasonable experience might consider to be relevant to a puppy buyer’s decision to purchase the puppy in accordance with good industry practice will be pointed out to the puppy buyer.

RESPONSIBLE RESCUE CHARTER

At Royal Canin the cat and dog are at the heart of what we do. We never compromise on animal welfare and we expect the same as a minimum from all our partners. SCOPE The scope of this charter is to outline the guidelines for our decisions around the support and resources we offer our PRO Club partners, and where and when we engage with our PRO Club customers. OUT OF SCOPE Our food sales to these customers. We believe that every cat and dog deserves the best nutrition.

Before we ask a PRO Club customer to recommend our products to their new owners, they must meet all of the following criteria:

The Five Freedoms must be followed in all aspects of husbandry and breeding practices (see below)
Rescue Centre or Shelter must be a member of the ADCH (Association of Dog and Cat Homes) AND/OR comply fully with the ADCH Minimum Welfare and Operational Standards which can be found at www.adch.org.uk/about-adch/minimum-welfare-operational-standards
Recommendation of Royal Canin products to new pet owners must be made with appropriate nutritional advice and where necessary, details of how to transition to the new diet over several days in order to limit digestive upset.