Terms & Conditions

Multi household – at least 4 dogs or cats

Minimum 1 breeding bitch / queen or 2 entire males – own registered KC affix or KC/IKC assured breeder documentation must be provided electronically

Active Exhibitor – Dog or Cat must be registered with a governing body and exhibited within the last 12 months

AND …

Royal Canin Responsible Breeder Charter must be adhered to in order to qualify for the puppy and kitten recommendation scheme

AND …

Local council regulations and licence requirements must be adhered to

Local council regulations and boarding kennel or cattery licence requirements must be adhered to

Minimum of 10 animals under your care

Minimum of 50 successful rehomings across a calendar year

PLUS

Local council regulations and licence requirements must be adhered to
Dog and Cat recommendation process must be discussed with the new pet owners prior to rehoming
Royal Canin Responsible Rescue Charter must be adhered to

Minimum of 1 professional active working dog (Trained for Full Time Security/Search & Rescue)

Minimum of 1 active assistance dog recognised by a Royal Canin PRO Club Partner

Minimum of 1 current competing dog within a professionally recognised sporting arena

A dog that had been previously trained and certificated by a Royal Canin PRO Club Partner

PLUS

Partners with their own breeding programmes must not breed from a brood bitch if the litter would be born before the brood bitch is 12 months old, or after 8 years old
The five freedoms for animals must be adhered to

Royal Canin reserves the right to amend, decline, suspend or terminate membership at any time and without prior notice.

Breeders and exhibitors – Affix/Prefix Certificate or Accredited Breeder Licence copy must be provided electronically within 14 working days
Boarding kennels and catteries – Boarding Kennel/Cattery Licence copy must be provided electronically within 14 working days
Rescue centres and shelter – Rescue Centre/Shelter Licence copy must be provided electronically within 14 working days
Professional partners – Either current professional licence copy, Transfer of Ownership certification copy, Rehoming Disclaimer certification copy or Competition workbook copy (Subject to the application) must be provided electronically within 14 days of membership start date
Area Business Managers/National Account Manager to validate enrolment criteria within 3 months of membership start date to ensure compliance with the Responsible Breeder and Rescue Charters, and Five Freedoms of Animals

Breeders and exhibitors/boarding kennels and catteries – A 4kg minimum order quantity for Cat and 7.5kg minimum order quantity for Dog from the PRO Club Range to be purchased on sign up and 4 bags of PRO Club product to be purchased in a calendar year to maintain membership
Rescue centres and shelters – Product order must be made at a minimum of every 6 months to maintain membership
Professional partners – An order must be placed to activate your account and a product order must be made at a minimum of every 6 months to maintain membership
Membership number and purchases are for private use only and product must not be re-sold or given to any third party
Address and contact details must be kept up to date
Full PRO Club range and product information can be found by visiting the Pro Shop or contacting your Area Business Manager

Terms and Conditions (up to/including 14th April, 2025)

How you can earn and redeem points.
PRODUCT Earn 1 point for each kilogram of product you purchase from us.
PRODUCT RECOMMENDATION Earn 20 points for each new owner who successfully registers and a further 30 points when they redeem their money off voucher.
ROYAL START Earn 20 points when you sign up to this unique breeder service and a further 30 points for each new litter you register.
RECOMMEND A FRIEND Earn 50 points when your friend successfully signs up to the Royal Canin PRO Club and places their first order.
HOW CAN YOU REDEEM POINTS? In order to redeem points, you must have enough points for the total value of the product that you choose to redeem your points against, as it’s not possible to purchase a product using a combination of points and money.

Royal Canin accept no responsibility for any occurrence arising from the use or misuse of any merchandise item. Clothing items redeemed using the PRO Club Points Scheme that are faulty have a 90 days return guarantee. Items found to have been misused or deliberately damaged will not be replaced. Royal Canin merchandise and clothing items are subject to change without notice.

OWNERSHIP & VALIDITY OF LOYALTY POINTS

No Cash Equivalent Value Loyalty points earned through the Royal Canin PRO Club loyalty program hold no cash equivalent value and cannot be exchanged for cash or any form of monetary compensation. These points remain the exclusive property of Royal Canin.
Account Closure and Forfeiture of Points Royal Canin reserves the right to close any account that does not comply with the agreed terms and conditions of its PRO Club. In such an event, all accrued loyalty points within the account will be forfeited and no compensation will be provided.
Modification and Termination of the Program Royal Canin reserves the right to modify or terminate the loyalty program at any time, including changes to the points system, expiry periods, or any other conditions, with or without notice.

By participating in the loyalty program, you acknowledge and agree to these terms and conditions.

Terms and Conditions (commencing 15th April, 2025)

Loyalty Program Benefits
As a member of the UK & IRE PRO Club, you have the benefit of our Loyalty Program. Both the Royal Canin PRO Club Member terms and conditions, as well as these terms and conditions (“Terms and Conditions”) will apply when you earn and use points as part of the Loyalty Program.
Earning Loyalty Points
As a registered PRO Club Member, you can earn loyalty points through various PRO Club activations:
2.1 PRODUCT PURCHASE
Earn 1 point for each £1 you spend on Royal Canin products, based on the Royal Canin PRO portfolio price list at the time of purchase.
For Irish PRO Club Members, the number of points earned when buying Royal Canin products in Euros will be as stated on the PRO Club price list at the time of completing the purchase.
2.2 ROYAL START SIGN UP (GB Only)
Earn 50 points when you sign up to the unique Royal Start breeder service
2.3 ROYAL START RECOMMENDATION (GB Only)
Litter Registration: 75 points
For every Royal Canin product recommendation (when Welcome Box is dispatched to new pet owner): 50 points
Conversion: PRO Club Member will earn 75 points when a new pet owner redeems the voucher included in the Welcome Box against a Royal Canin product on royalcanin.com.
2.4 RECOMMENDATION THROUGH R48
Litter Registration: 75 points
For every Royal Canin product recommendation (when Welcome Box is dispatched to new pet owner): 50 points
Conversion: 50 points when a new pet owner redeems the voucher following receipt of a Welcome Box against a Royal Canin product in-store.
2.5 RECOMMEND A FRIEND
Earn 100 points when your friend successfully signs up to the Royal Canin PRO Club and places their first order for Royal Canin products.
Show Sponsorship
If a Member is successful as an exhibitor at a show Royal Canin sponsors, then that Member might receive a Tier Voucher, depending on Royal Canin’s sponsorship package for that show. Some Tier Vouchers provide an option for redemption in exchange for loyalty points instead of money off product. Specific details will be included on the Tier Vouchers if loyalty points can be claimed on redemption.
How and where to redeem loyalty points
Loyalty points recorded to a PRO Club Member’s account can be redeemed to pay for a Member’s food order at the Royal Canin PRO Club webshop (https://webshop.royalcanin.com) , orders placed by the Member through Customer Services (UK: 0330 6781522, ROI (01) 267 8260, ProfOrders.GBR@royalcanin.com) and/or at the Royal Canin trade stand at dog and cat shows where Royal Canin are in attendance. Accumulated points are available for redemption by the Member responsible for the account in which they are held only and cannot be transferred to other accounts.
Loyalty points can only be redeemed against a paid for order.
Points can be redeemed for a reduction in the food order price. A Member does not have to wait for the balance of points in their account to be sufficient to pay for the order entirely. Any number of points can be redeemed at any time for a discount that will be taken into account when calculating the balance of the final purchase price of the order.
Points can also be redeemed against our branded promotional items (premia) which are available via our Customer Services team (see relevant contact details above) or at a show Royal Canin is attending. Points cannot be redeemed against premia on the web-shop.
The PRO Club webshop system automatically redeems points from a Member’s account for a discount applied to the value of the purchase order if that Member is in possession of loyalty points in their account and has not deselected to redeem points against that order.
The balance of points in a Member’s account is visible in the online store when logged in. A Member can order a report of their points from the PRO Club Customer Service team, which shows earned and used points.
Loyalty points can be redeemed against orders for products which are subject to associated discounts and/or promotions.
Loyalty points have no monetary redemption value, so cannot be exchanged for cash. The points cannot be redeemed against freight charges payable on an order through the webshop.
Expiration of loyalty points
All loyalty points earned by a Member on or before 14th April 2025, will need to be redeemed by 18th April 2025. Any points that have not been redeemed by a Member by this date will automatically expire and be removed from a Member’s account. Royal Canin cannot be responsible in the event a Member fails to redeem their points by 18th April 2025 and loses the right to use them. No refund or alternative will be offered.
Loyalty points earned after 5th May 2025, will have a redemption period of 24 months, calculated from the time the points were earned. Points will automatically expire at the end of the 24-month period, and it is a Member’s responsibility to redeem the points before this expiration date. Expired points will not be refunded or reinstated to a Member’s account. Members will not be reminded of applicable expiry dates for points in their account and such points will be removed immediately (and without any prior notification) if they have not been redeemed within the 24-month period from issue.
From 5th May 2025, if there is an issue with a Member’s order which results in a refund, any points redeemed in that transaction will be transferred back to your account with a new expiration date 24 months from the date of transfer back to the Member’s account. Where loyalty points have been earned on a transaction which results in a refund, those loyalty points will be removed from the Member’s account on completion of the refund.
Loyalty points remain the property of Royal Canin at all times. Members have no ability to assert ownership over points in their account and can only use such points strictly in accordance with these Loyalty Program Terms and Conditions. Any decision made by Royal Canin to void a Member’s loyalty points for any reason is final and no correspondence will be entered into regarding the decision.
Competitions/Prize Draws
In some cases, Royal Canin awards loyalty points as part of a competition or prize draw. These promotions will be subject to individual terms and conditions, including how many prizes are available, number of points that may be won, when the winner(s) will be selected, and whether/how the name of the winner(s) will be published. A Member can choose whether to participate in any competition/prize draw or not.
Leaving the Loyalty Program
The Loyalty Program forms an integral part of the PRO Club Membership. PRO Club Members automatically collect loyalty points on qualifying purchases when they are valid members of the Pro Club Membership. It is not possible to opt out of the Loyalty Program and still be a PRO Club Member. If a Member wants to opt out of the Loyalty Program, they have to terminate their PRO Club Membership also. In the event that a PRO Club Member terminates their PRO Club Membership, their Loyalty Program account will also be terminated with immediate effect, meaning that any loyalty points registered to that account will be cancelled and not able to be redeemed.
Royal Canin has the right to terminate a Member’s PRO Club membership in accordance the terms and conditions of the PRO Club Membership where the Member is in material breach of those terms and conditions. Where a Member’s PRO Club membership is terminated for breach, that Member can no longer earn or redeem loyalty points, their Loyalty Program account will be closed with immediate effect and any existing loyalty points in the account will automatically be voided and cannot be redeemed.
Royal Canin also has the right to terminate a Member’s participation in the Loyalty Program where the Member materially breaches these Loyalty Program Terms and Conditions. In the event of such termination, the Member will also be removed from PRO Club membership immediately, their Loyalty Program account closed, and they will lose their right to redeem their loyalty points.
Royal Canin reserves the right to suspend the Loyalty Program at any time where it reasonably believes that it cannot be administered in accordance with these Terms and Conditions. Royal Canin also reserves the right to suspend the Loyalty Program or an individual Member’s participation in it where Royal Canin has evidence of fraudulent account or points redemption behaviour.
Changes to Terms and Conditions
Royal Canin reserves the right to change these Terms & Conditions at any time where necessary, including in the event of functional updates to the program and/or webshop, changes to legislation, new ownership, or change of business strategy.
Material changes will be notified to Members at least 7 days before they enter into force. A Member may terminate their PRO Club membership as a result of such changes at any time. Where a Member terminates their PRO Club membership as a result of changes being introduced by Royal Canin, their Loyalty Program will also be closed and any points held by that Member will be voided and no longer available for redemption.
Royal Canin may make non-significant changes, including changes to how points can be earned, items against which points can be redeemed, features, and design, without prior notice. Such changes will become effective from the date the new details feature as part of these Loyalty Program Terms and Conditions.
Breach and liability
In the event of material breach or fraudulent behaviour by a Member, Royal Canin will not be obliged to accept redemption of the points and reserves the right to pursue a Member for the balance of payment for products/premia ordered, where the Member has redeemed points fraudulently in return for a discount or full payment. Any fraudulent activity by a Member may be legally pursued by Royal Canin.
General Terms
These Loyalty Program Terms and Conditions are governed by the laws of England and Wales, Scotland, and Northern Ireland. Any dispute arising out of or in connection with them shall be dealt with in the courts of England, except where a Member is a resident of the Republic of Ireland, in which case they can elect for the dispute to be dealt with in the courts of the Republic of Ireland.
The Terms and Conditions will prevail in the event of any conflict or inconsistency with the PRO Club Terms and Conditions, to the extent the conflict or inconsistency relates to the administration of the Loyalty Program.
A Member is responsible for maintaining the security of their own Loyalty Program account. Royal Canin cannot be responsible in the event that a Member’s points are redeemed by an unauthorised third party as a result of that Member not maintaining the security of their account details.

In line with Global Data Protection Regulation and our privacy policy Royal Canin reserves the right to use testimonials and photographs in marketing activity. Royal Canin reserves the right to change its terms and conditions at its discretion and without prior notice.

ROYAL CANIN RESPONSIBLE BREEDER CHARTER

Background: At ROYAL CANIN® the cat and dog are at the heart of what we do. We never compromise on animal welfare, and we expect the same as a minimum from all our partners. In addition to the ROYAL CANIN® Pro Club terms and conditions, the Breeder Charter outlines our expectations of breeders participating in the ROYAL CANIN® Pro Club to help ensure all the breeders that work with us breed and sell kittens responsibly.

Scope: The scope of this charter is to outline the guidelines for our decisions around the support and resources we offer our PRO Club partners, and where and when we engage with our PRO Club customers.

Out of scope: Our food sales to these customers. We believe that every cat and dog deserves the best nutrition.

Recommendation criteria

Before we ask a PRO Club customer to recommend our products to their new kitten owners, they must meet all of the following criteria:

Your animal’s Five Welfare Needs must be followed in all aspects of husbandry and breeding practices –
1. Freedom from Hunger and Thirst – by ready access to fresh water and a diet to maintain full health and vigour.
2. Freedom from Discomfort – by providing an appropriate environment including shelter and a comfortable resting area.

Freedom from Pain, Injury or Disease – by prevention or rapid diagnosis and treatment by a veterinary surgeon to ensure health and welfare

Freedom to Express Normal Behaviour – by providing sufficient space, proper facilities, enrichment and company of the animal’s own kind.
Freedom from Fear and Distress – by ensuring conditions and treatment which avoid mental suffering.

Litters must be reared on appropriate ROYAL CANIN® products.

Your responsibility

If you meet the criteria where you need to be licensed under the laws and regulations in the country where you reside and carry out cat breeding/selling activities, you must:

Hold a valid licence for this activity from your licensing authority.

At all times, fully adhere to the requirements of this licence.

Send a copy of your licence and subsequent renewals to ROYAL CANIN® with your application to join.

You are not the subject of any investigations by any local authority, trading standards or other regulatory body

Your responsibility to the Queen

The queen has not had more than three litters in any two-year period and has been given sufficient time to recover body weight and condition between litters.

Is not mated if aged less than 12 months or after 8 years old.

Is not mated if she has had two litters delivered by caesarean section.

Does not give birth to more than six litters of kittens in total.

Your responsibility to the kittens and new owners

You have bred and own the litter.

You are satisfied to the best of your knowledge and veterinary advice in your possession that all kittens sold:

Are in good health and have not knowingly been exposed to any infectious or contagious disease.

Show no sign of infestation by fleas, lice, mites, or ringworm. Are at least 8 weeks of age and have been socialised and handled regularly since birth.

You will tell the kitten buyer (before collection) about any illness or injury the kitten has suffered from including any symptoms of an illness or injury.

Vaccinations: Conventional (i.e. not homeopathic) vaccinations will be used and administered by a veterinary surgeon. All kittens sold at the age of 12 weeks or older will have been given at least their 1st vaccination and thereafter appropriately vaccinated in accordance with a veterinary surgeon’s advice. Where appropriate a vaccination certificate must be given to each kitten buyer and this must be signed by a veterinary surgeon and show the date(s) the vaccination(s) was given.

Worming: All kittens must be wormed with a veterinary approved wormer at least twice before sale. Each kitten buyer will be provided with written confirmation, signed by you, showing the dates of worming and the brand of wormer used.

Microchipping: All keepers must ensure their kitten is microchipped before they reach the age of 20 weeks and their contact details stored and kept up to date in a pet microchipping database.

Any defects or any other matters which a breeder of reasonable experience might consider to be relevant to a kitten buyer’s decision to purchase the kitten in accordance with good industry practice will be pointed out to the kitten buyer.

Out of scope: Our food sales to these customers. We believe that every cat and dog deserves the best nutrition.

Recommendation criteria

Before we ask a PRO Club customer to recommend our products to their new puppy owners, they must meet all of the following criteria:

Your animal’s Five Welfare Needs must be followed in all aspects of husbandry and breeding practices –
1. Freedom from Hunger and Thirst – by ready access to fresh water and a diet to maintain full health and vigour.
2. Freedom from Discomfort – by providing an appropriate environment including shelter and a comfortable resting area.

Freedom from Pain, Injury or Disease – by prevention or rapid diagnosis and treatment by a veterinary surgeon to ensure health and wellbeing.

Freedom to Express Normal Behaviour – by providing sufficient space, proper facilities, enrichment and company of the animal’s own kind.
Freedom from Fear and Distress – by ensuring conditions and treatment which avoid mental suffering.

Litters must be reared on appropriate ROYAL CANIN® products.

Your responsibility

If you meet the criteria where you need to be a licensed breeder under the laws and regulations in the country where you reside and carry out the activities of your dog breeding business, you must:

Hold a valid licence for breeding dogs from your licensing authority. At all times, fully adhere to all of the requirements of this licence.

Send a copy of your licence and subsequent renewals to ROYAL CANIN® with your application to join.

If you previously didn’t require a breeder licence, but your circumstances have changed and you now meet the criteria, it is your responsibility to inform ROYAL CANIN® and send a copy of your licence as soon as possible.

You have never been convicted of an offence or disqualified from having a dog breeding licence.

You are not the subject of any investigations by any local authority, trading standards or other regulatory body.

Your responsibility to the bitch

You must ensure the bitch:

Is not mated if aged less than 12 months or after 8 years old.

Is not mated if she has had two litters delivered by caesarean section.

Does not give birth to more than one litter of puppies in a 12-month period.

Does not give birth to more than six litters of puppies in total.

Your responsibility to the puppies and new owners

You have bred and own the litter.

You are satisfied to the best of your knowledge and veterinary advice in your possession that all puppies sold: Are in good health and have not knowingly been exposed to the risk of Distemper, Canine Parvovirus or any other contagious disease prior to sale.

Show no sign of infestation by fleas, lice, mites or ringworm. Are at least 8 weeks of age and less than 12 months old. Have been socialised and handled regularly since birth. Have been microchipped and registered with the microchip provider.

You will tell the puppy buyer (at, or before, collection) about any illness or injury the puppy has suffered from including any symptoms of an illness or injury.

If genetic testing relevant to the puppy’s health has been carried out, you will tell the puppy buyer about these at, or before collection. If the test results mean the puppy may be likely to suffer from a genetic/congenital condition, you will make this clear to the puppy buyer.

Vaccinations: Conventional (i.e. not homeopathic) vaccinations will be used and administered by a veterinary surgeon. All puppies sold at the age of 12 weeks or older will have been given at least their 1st vaccination and thereafter appropriately vaccinated in accordance with a veterinary surgeon’s advice. Where appropriate a vaccination certificate must be given to each puppy buyer and this must be signed by a veterinary surgeon and show the date(s) the vaccination(s) was given.

Worming: All puppies must be wormed with a veterinary approved wormer at least twice before sale. Each puppy buyer will be provided with written confirmation, signed by you, showing the dates of worming and the brand of wormer.

Microchipping Have been microchipped and registered with the microchip provider.

Any defects or any other matters which a breeder of reasonable experience might consider to be relevant to a puppy buyer’s decision to purchase the puppy in accordance with good industry practice will be pointed out to the puppy buyer.

RESPONSIBLE RESCUE CHARTER

At Royal Canin the cat and dog are at the heart of what we do. We never compromise on animal welfare and we expect the same as a minimum from all our partners. SCOPE The scope of this charter is to outline the guidelines for our decisions around the support and resources we offer our PRO Club partners, and where and when we engage with our PRO Club customers. OUT OF SCOPE Our food sales to these customers. We believe that every cat and dog deserves the best nutrition.

Before we ask a PRO Club customer to recommend our products to their new owners, they must meet all of the following criteria:

The Five Freedoms must be followed in all aspects of husbandry and breeding practices (see below)
Rescue Centre or Shelter must be a member of the ADCH (Association of Dog and Cat Homes) AND/OR comply fully with the ADCH Minimum Welfare and Operational Standards which can be found at www.adch.org.uk/about-adch/minimum-welfare-operational-standards
Recommendation of Royal Canin products to new pet owners must be made with appropriate nutritional advice and where necessary, details of how to transition to the new diet over several days in order to limit digestive upset.