Add Comment
Professionals

Terms and Conditions

TERMS AND CONDITIONS

BREEDERS AND EXHIBITORS

PLUS

BOARDING KENNELS AND CATTERIES

ROYAL CANIN® reserves the right to amend, decline, suspend or terminate membership at any time and without prior notice.

 

VALIDATION

PURCHASE

LOYALTY POINTS

Points to be redeemed with a paid order only. No more than 600 points to be redeemed at any one time on product and/or ROYAL CANIN® merchandise.

MERCHANDISE & CLOTHING ITEMS

ROYAL CANIN® accept no responsibility for any occurrence arising from the use or misuse of any merchandise item. Clothing items redeemed using the PRO Club Points Scheme that are faulty have a 90 days return guarantee. Items found to have been misused or deliberately damaged will not be replaced. ROYAL CANIN® merchandise and clothing items are subject to change without notice.

MARKETING ACTIVITY

In line with Global Data Protection Regulation and our privacy policy ROYAL CANIN® reserves the right to use testimonials and photographs in marketing activity.

ROYAL CANIN® reserves the right to change its terms and conditions at its discretion and without prior notice.

 

 

ROYAL CANIN® RESPONSIBLE BREEDER CHARTER

BACKGROUND

At ROYAL CANIN® the cat and dog are at the heart of what we do. We never compromise on animal welfare and we expect the same as a minimum from all our partners.

SCOPE

The scope of this charter is to outline the guidelines for our decisions around the support and resources we offer our

PRO Club partners, and where and when we engage with our PRO Club customers.

OUT OF SCOPE

Our food sales to these customers. We believe that every cat and dog deserves the best nutrition.

RECOMMENDATION CRITERIA

Before we ask a PRO Club customer to recommend our products to their new puppy/kitten owners, they must meet all of the following criteria:

1. The Five Freedoms must be followed in all aspects of husbandry and breeding practices

I.    Freedom from Hunger and Thirst – by ready access to fresh water and a diet to maintain full health and vigour.

II.   Freedom from Discomfort – by providing an appropriate environment including shelter and a comfortable resting area.

III. Freedom from Pain, Injury or Disease – by prevention or rapid diagnosis and treatment.

IV.  Freedom to Express Normal Behaviour – by providing sufficient space, proper facilities and company of the animal’s own kind.

V.    Freedom from Fear and Distress – by ensuring conditions and treatment which avoid mental suffering.

2. Litters must be reared on appropriate ROYAL CANIN® products.

3. Breeders must adhere to Local Authority regulations for licensing, where applicable (ability to see licence and the conditions).

4. Not be a dealer, or buy from or sell to dealer (A dealer is defined as someone who buys and sells kittens/puppies/ cats/dogs).

5. Puppies and kittens must undergo a veterinary examination at least once before rehoming and records of veterinary care must be maintained and seen.

6. All puppies and kittens are sold from the premises.

7. The mother must be available to be seen with the litter.

8. Clear socialisation plans must be in place and available to review, to ensure puppies and kittens are well-adapted to life in their new home, and followed for all animals.